
Why Tenants Value the Personal Touch and Why Independent Letting Agents Deliver It Best
3rd Oct 2025 A recent poll from the NRLA (National Residential Landlords Association) has sparked plenty of discussion across the rental sector. The survey, which gathered responses from more than 3,000 tenants, revealed that renters often feel more positive about dealing directly with landlords than with letting agents. According to the research: The results highlight …



